Privacy

 

 

Privacy Policy

Last Updated: March 2026

1. Who We Are

Native Smokes Canada is a proud First Nations-owned online tobacco retailer, dedicated to providing high-quality Canadian tobacco products, nicotine pouches, nicotine strips, and chew & dip tobacco to adults aged 19 and over across Canada.

We operate the website located at https://nativesmokescanada.com. For any privacy-related questions or requests, you can contact us directly at the details provided at the bottom of this page.

2. Information We Collect

We only collect information that is necessary to process your orders and provide you with the best possible shopping experience. The types of personal information we may collect include:

• Identity Information: Your full name as provided during checkout or account registration.
• Contact Information: Email address, phone number (if provided), and mailing/shipping address.
• Order Information: Details of products you have purchased or inquired about, order history, and transaction records.
• Payment Information: Payment method details (Interac e-Transfer reference or credit card details processed securely through our payment gateway). We do not store full credit card numbers on our servers.
• Communications: Any messages, emails, or live chat conversations you send to our support team.
• Technical Information: IP address, browser type, device type, pages visited, and referring URL — collected automatically via cookies and standard web analytics tools.
• Age Verification Information: Confirmation that you are of legal purchasing age (19+) as required by Canadian law for tobacco products.

We do not knowingly collect personal information from individuals under the age of 19. If you believe a minor has submitted personal information to us, please contact us immediately so we can remove it.

3. How We Collect Your Information

We collect personal information through the following methods:

• Direct Interactions: When you create an account, place an order, subscribe to our newsletter, complete a survey, contact our support team, or leave a product review.
• Automated Technologies: When you browse our website, we automatically collect technical data using cookies, server logs, and similar tracking technologies.
• Third-Party Sources: We may receive information about you from third-party services such as payment processors, shipping carriers, and analytics providers.

4. How We Use Your Information

Native Smokes Canada uses your personal information for the following purposes:

• Order Processing & Fulfillment: To process, confirm, ship, and track your orders, and to communicate updates regarding your purchase.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance with your account or orders.
• Age Verification: To verify that you meet the legal age requirement (19+) for the purchase of tobacco and nicotine products in Canada.
• Account Management: To manage your account, maintain your order history, and administer your loyalty points or promotional credits.
• Marketing Communications: To send you promotional emails, special offers, and updates — only if you have opted in to receive them. You may unsubscribe at any time.
• Website Improvement: To analyze website traffic and user behaviour in order to improve the functionality, content, and shopping experience on our site.
• Legal Compliance: To comply with applicable Canadian laws, regulations, and legal processes, including those related to the sale of tobacco products.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your browser — to enhance your experience and collect usage data. Cookies allow us to:

• Remember your cart contents and account login status.
• Analyse website traffic and page performance using tools such as Google Analytics.
• Deliver relevant content and improve our marketing efforts.
• Detect and prevent fraudulent or suspicious activity.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including your ability to complete a purchase.

We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly (e.g., shopping cart, login sessions).
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertising and track the effectiveness of our campaigns.
• Preference Cookies: Remember your settings and preferences for a better experience on return visits.

6. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Shipping & Fulfillment Partners: We share your name and address with shipping carriers (Canada Post, Purolator, UPS, FedEx) solely for the purpose of delivering your order.
• Payment Processors: Payment information is processed securely by our payment gateway providers. We do not store sensitive payment data on our servers.
• Service Providers: We work with trusted third-party service providers (such as email platforms, analytics tools, and customer support software) who process data on our behalf and are bound by confidentiality agreements.
• Legal Obligations: We may disclose your information if required to do so by law, court order, or in response to a valid request from a government or regulatory authority.
• Business Transfer: In the event that Native Smokes Canada is acquired, merged with, or sold to another company, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including:

• For the duration of our business relationship with you (i.e., while you hold an active account).
• As long as required by applicable Canadian law, including tax and financial record-keeping requirements.
• For a reasonable period after your last interaction with us in order to handle any follow-up inquiries or disputes.

When your data is no longer needed, we will securely delete or anonymize it.

8. How We Protect Your Information

We take the security of your personal data seriously. Native Smokes Canada employs a range of technical and organizational measures to protect your information, including:

• SSL Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL (Secure Sockets Layer) technology.
• Secure Payment Processing: Credit card transactions are processed through PCI-DSS compliant payment gateways. We do not store full card numbers.
• Access Controls: Access to your personal information is restricted to authorized personnel only, on a need-to-know basis.
• Discreet Packaging: All orders are shipped in plain, unmarked packaging with no indication of the contents, to protect your privacy during delivery.

While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your account and to contact us immediately if you suspect any unauthorized activity.

9. Your Privacy Rights (PIPEDA)

As a Canadian company, Native Smokes Canada complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Under these laws, you have the following rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your personal information from our records, subject to certain legal limitations. Please note that fulfilling this request may prevent you from using our services and may result in your account being closed.
• Right to Withdraw Consent: Where we process your information based on your consent (e.g., marketing emails), you have the right to withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal.
• Right to Restrict Processing: You have the right to request that we limit how and why your personal information is used or processed in certain circumstances.
• Right to Object: You have the right to object to how or why your personal information is being processed in certain situations.
• Right to Data Portability: You have the right to request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service, where technically feasible.
• Right to Complain: You have the right to make a complaint regarding our handling of your personal information to the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to all legitimate requests within 30 days.

10. Marketing & Email Communications

If you have opted in to receive marketing communications from us, we may send you emails regarding promotions, new products, restocks, and special offers. Every marketing email we send will include a clear and easy-to-use unsubscribe link at the bottom.

You can also unsubscribe at any time by:

• Clicking the “Unsubscribe” link in any marketing email.
• Contacting us directly at the email address listed in Section 12.

Please note that even if you unsubscribe from marketing emails, we will still send you transactional communications related to your orders (e.g., order confirmations, shipping notifications).

11. Third-Party Links

Our website may contain links to third-party websites, including payment processors, shipping carriers, and social media platforms. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Native Smokes Canada sells tobacco and nicotine products, which are strictly for adults aged 19 years and older. We do not knowingly collect, use, or disclose personal information from anyone under the age of 19. All users must confirm their age before accessing our store.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately and we will take prompt steps to delete that information from our records.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the services we offer. When we make significant changes, we will notify you by:

• Sending an email notification to the address associated with your account, and/or
• Posting a prominent notice on our website homepage.

The date of the most recent update will always be displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch with us. We are happy to help.